Conference Day One: Monday 30 June 2008

9:00 Opening Remarks From The Chair

Dianne Jeans
General Manager
SmartService Queensland

9:10 Progress Of The Federal Government’s EServices Implementation Initiative

• Overview of AGIMO’s eGovernment strategy from now to 2010
• Changes that need to be implemented to reach the connected government targets
• Achieving effective service delivery across all levels of government

Australian Government Information Management Office (AGIMO)

9:50 Keeping Customers Out Of The Building: The Principles Of Online Service Delivery

• Driving customer service in an online environment
• Implementing strategies to make it easier to meet customer needs
• Creating a virtual shop front
• Presenting information in a well-organised, easy to find manner

Andrew Mills
CIO
South Australian Government

10:30 Morning Tea

Achieving Interoperability Across the Whole of Government

11:00 Developing A Holistic, User-Friendly Approach To Delivering Online Government Services

• Interaction between government agencies and departments
• Working together to provide citizen-driven services
• Who drives the project and what are the key incentives?
• Standardising websites
• The role of the central ICT body

Mark Jackson
Executive General Manager, Business Solutions and Operations Division
Medicare Australia

11:40 Maintaining A Workable Governance Framework

• The cultural change in governance in a whole-of- government arena
• Obtaining clear articulation from senior management
• Managing web content and change management
• Combating differences in agency uptake and funding

Jo Bryson
Executive Director, Office of eGovernment
Western Australian Department of Premier and Cabinet

Providing Web Services Across Multiple Agencies

1:20 Coordinating A Multi-Agency Web Publication: The Guides-IIS Redevelopment Project

FHACSIA’s Guides-IIS Redevelopment Project is responsible for Australia’s largest web publishing project encompassing over 400,000 pages and several government agencies. In this session, you will learn about:

• Managing content contribution and approval from multiple agencies
• Utilising IT to produce complex publications
• Future directions for web publishing

Susan Jackson
Project Manager, Guides-IIS Redevelopment Project, Information Management Branch, Department of Families, Housing
Community Services and Indigenous Affairs

2:00 The METeOR Project: Developing Metadata Techniques For Whole-Of-Government Use

The Australian Institute of Health and Welfare’s Metadata Online Registry (METeOR) is an entirely web-based system for managing data standards in the health, community services and housing assistance sectors. At present, 35 government agencies and non-government organisations are actively participating in online data standard creation using the METeOR system. In this session, METeOR’s Project Manager will examine:

• The importance of collaboration and consultation with stakeholders
• Customising existing content management systems to serve as a data standards registry
• Encouraging whole-of-government participation by developing reusable data standards that can be used across multiple agencies
• Developing methods for maintaining control capabilities, audit trails, record keeping and security
• Achieving usable services in a whole-of-government environment

Robyn Kingham-Edwards
METeOR Project Manager
Australian Institute of Health and Welfare

2:40 Afternoon Tea

Cutting Edge eGovernment Technologies and the use of SOA

3:10 Emerging EGovernment Technologies And Process Management

NICTA’s eGovernment research initiative is based around the development and application of emerging technologies in the areas of business processes and IT systems with and across government agencies. The works includes projects in the areas of:

• Service Oriented Architectures (SOAs)
• Architecture performance assessment, capability planning and cost estimation
• Frameworks for cross-agency interoperability
• Standard business process models and implementations
• Data capture and management
• Document analysis tools for classification and entity identification

Dr Jonathan Gray
Senior Researcher
National ICT Australia Ltd

3:50 Utilising Cutting Edge Technology Platforms To Enable IT Systems To Work Together Across Agencies

• An overview of middleware technology trends
• Making backend processes work together for eService delivery
• Designing and building backend processes for the future
• The role of SOA in delivering online services
• Deploying new infrastructure and managing change
• Technological advancements for future SOA strategies

Kerry Taylor
Principal Research Scientist, eService Integration
CSIRO

4:30 Closing Remarks From The Chair

4:40 End Of Conference Day One

Mid-Conference Tutorial A 5.00pm-8.00pm

How to Develop Citizen-Centric Online Services

Amanda Finnis
Manager eServices, Citizen Access and Transformation Victorian Department of Innovation
Industry and Regional Development

[ Register Now] · [ Next: Conference Day Two: Tuesday 1 August 2008 ]